Contact Us via phone at 1.888.214.2584, Live Chat or our online form.

Shipping and Delivery

Accent Furniture Central provides free shipping on all orders over $50. Once your order has been placed your product will ship within 5-7 business days. In most cases we will ship via common carriers (UPS, FedEx). However with larger items a freight carrier will be used. Please note we will not ship to PO Boxes.

What is a freight carrier and how does that work?

When an item is too large or too heavy to be shipped via a standard carrier like UPS or FedEx we will use a 3rd party carrier who will ship the item directly to your residence. In which case the carrier will call you 1-3 days before delivery to make the appropriate arrangements. All products that are shipped with a freight carrier will be dropped off at curbside or placed in your home with white glove service depending on the weight of the item. (This decision is made by the manufacturer). Please note you must be home at the time of delivery to accept the product on this type of delivery.

How long will it take for my order to arrive?

Please allow 5-7 business days for the shipping to process at the manufacturer. Once shipped your product will travel ground.

Will you ship outside the U.S.?

No. We only ship within the U.S. Additionally free shipping and standard orders are only available to residents within the 48 states. If you live in Hawaii or Alaska and would like to order a product from Accent Furniture Central please contact us so we can make the appropriate arrangements.

Do you offer expedited shipping?

No we do not - only standard shipping. However all of our products ship directly to you from the manufacturer so shipping is as fast if not faster than with most other online retailers.

What if my product arrives damaged?

Although all of the products are very carefully packaged and damages are very rare – they do occur. If you receive your product and it is damaged the following policies apply;

+ You must contact Accent Furniture Central within 24 hours of the receipt of any damaged product.

+ In order to process a damaged product claim we will need a photo of the damaged product as well as a picture of the packaging it came in.

+ You will receive a return authorization number so you may return your product to the manufacturer.

+ In the case of a return due to a damaged product you will NOT have to pay any return shipping charges, and will receive a full refund once the manufacturer has received your return.

Privacy & Security

What is your privacy policy?

All information provided by you to us will be held strictly confidential and will not be sold or distributed to any third parties.

Is your website secure?

Our site is secure and encrypted with the latest SSL (secure socket layer) security to prevent from any loss, alteration or misuse of any of your information including your credit card information. ALL orders are transmitted over a secure internet connection. If you have any concerns or questions regarding the security of our site please do not hesitate to contact us.

Hassle Free Returns

The following is Accent Furniture Central’s return policy:

+ All customers who want to return a product must contact Accent Furniture Central to receive a return authorization number prior to shipping the return.

+ All orders must be returned unused and properly packaged within 30 days of the date of purchase. It is your responsibility to ship the item back to the manufacturer. (we will provide you with the appropriate address in this situation) Additionally we recommend you insure the shipment to protect yourself against being responsible for any possible damage while in transit.

+ A full refund will be provided on all returns minus our shipping/restocking charges. You are responsible for coordinating the return shipping. Once the manufacturer receives the returned product you will receive your refund.

+ All returns will be shipped back to the manufacturer, NOT to Accent Furniture Central. The return address will be provided with the return authorization number.

+ If the order is received at the manufacturer and is soiled, damaged, or improperly packaged by the customer, Accent Furniture Central reserves the right not to accept the return.

Price Match Guarantee

Because we sell our entire collection of accent furniture at the lowest retail price we stand by our commitment to provide a high quality product at the most competitive price. So if you do find a lower price online for any of our items either before or after you have made your purchase we will match that price. If you have already made your purchase we will simply refund the difference.

With regards to our low price guarantee the following terms and conditions apply; + The price match guarantee applies only to U.S. based authorized retailers of the items we carry. All competing prices must be accurate and the meet manufacturer’s guidelines.

+ The price match guarantee only applies to new items and not refurbished, or used items.

+ The price match guarantee does not apply to items sold on auction sites.

+ All comparison prices must include all components of the item and include shipping charges as well.

+ To submit a price match inquiry please send an email to [email protected] and include a direct link to the product listing. Additionally all post sale inquiries must be made within 7 days of your purchase.

Order Placement

How do I place an order? Orders can only be placed on our website and not over the phone. We accept all major credit cards including; Visa, Mastercard, Discover, and American Express. All orders placed on our site are secure and all credit card information is encrypted via SSL.

Can I cancel my order?

Yes you can cancel your order, but only before it leaves the warehouse. If the product has already left the warehouse you cannot cancel your order and would have to simply return the product. To avoid such a situation we recommend that you make a decision to cancel within 24 hours of placing your order.

Do you accept checks?

Yes we do. To place an order with a check payment must be received and cleared before your product will ship. For our address to mail a check to please visit our contact us page.

Do you charge tax on orders placed? No.